Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

At Chinee Artifical Grass Co., Ltd., we support international B2B buyers with a clear and efficient ordering process for artificial grass and related products used in backyard gardens, balconies, commercial spaces, football turf, hockey turf, landscape areas, mats, multi-sports fields, padel courts, pet areas, playgrounds, putting greens, roofs, rugby fields, sports applications, and tennis courts. Whether you are sourcing a standard solution or requesting a custom specification, our team will work with you step by step to ensure the product details, order terms, and delivery arrangement are properly confirmed before production.

1. Inquiry and Product Selection

Please send us your inquiry with as much detail as possible so we can recommend the most suitable product. Buyers may share project photos, drawings, target application, preferred pile height, density, yarn type, backing requirement, roll size, color, and expected quantity. If you are not sure which type is most appropriate, our team can help you compare options for decorative, landscaping, pet, or sports use based on your project needs.

To speed up the quotation process, please include the following information whenever available:

  1. Product application and intended use
  2. Specifications such as pile height, gauge, stitch rate, and backing
  3. Color preference, appearance style, and any special requirements
  4. Roll dimensions, package request, and estimated order quantity
  5. Destination country, shipping preference, and timeline requirements

2. Customization and Quotation

Many of our products can be customized according to your market needs and project requirements. We can discuss product appearance, performance requirements, roll width, packaging style, labeling, and other order-specific details. For sports turf projects such as football, hockey, rugby, tennis, padel, or multi-sports applications, the quotation will be based on the technical specifications required for the intended use. For landscaping, balcony, rooftop, playground, putting green, or pet-related products, pricing may also vary depending on the structure, finishing, and customization level.

After reviewing your inquiry, we will provide a quotation based on the confirmed specifications, order quantity, and delivery conditions. If adjustments are needed, we will revise the offer accordingly until the key details are aligned.

3. Order Confirmation

Once the product details and pricing are agreed, we will move forward with order confirmation. This stage typically includes confirmation of specifications, artwork or label requirements if applicable, packaging details, shipping terms, and any other order documents required for production. For custom orders, we may also request final approval on samples, drawings, or product details before starting mass production.

For smooth processing, please carefully review all confirmed information, including product name, dimensions, quantity, color, and shipping address. Any changes after confirmation should be communicated as early as possible so we can assess whether they can be updated before production begins.

4. Payment Terms

Payment terms are arranged according to order details, cooperation method, and the final commercial agreement between both parties. We support flexible arrangements for different customer requirements, and the exact payment method, schedule, and bank information will be confirmed on the proforma invoice or order document. For each transaction, we recommend finalizing all order details before payment to avoid delays in production or shipment.

If your company has specific payment procedures or documentation requirements, please let us know in advance so we can coordinate accordingly.

5. Production and Quality Check

After payment and order confirmation are completed, production will be arranged according to the approved specifications. During the manufacturing process, we may share progress updates, product photos, or other relevant information when needed. For certain orders, pre-shipment confirmation may be provided based on the product type and customer request.

Quality checks are carried out according to the agreed specifications and order requirements. Our goal is to make sure the finished goods match the confirmed details in terms of appearance, structure, and packaging before dispatch.

6. Packing and Delivery

Packing methods are arranged according to the product type, order volume, and transportation requirements. Artificial grass rolls, mats, and related products may be packed in a way that helps protect the goods during handling and international shipping. If you have special packing instructions such as private label packaging, carton markings, or pallet requirements, please share them during the order stage.

Delivery method and shipping route will be arranged based on the destination, cargo size, and customer preference. We can coordinate different logistics options subject to confirmation, and the final freight arrangement will depend on the order details and shipping terms agreed by both sides.

7. After-Sales Support

We value long-term cooperation and remain available for after-sales communication after shipment. If you have questions about product handling, installation, storage, or order follow-up, our team will assist you promptly. In the event of any issue related to the received goods, please contact us with photos, order information, and a clear description so we can review the case and provide an appropriate solution.

Chinee Artifical Grass Co., Ltd. is committed to supporting global buyers with reliable communication, flexible order handling, and professional service throughout the inquiry, production, and delivery process.

Copyright © 2026 Chinee Artifical Grass Co., Ltd. All rights reserved.
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